Riding the Automation Wave - How Customer Demand is Driving the Healthcare Payer Mindset

Changing consumer expectations in healthcare is placing a premium on the customer experience. According to a recent survey, 63% of payers said that...

Prescription for Success—A New Role for Small to Medium Healthcare Payers

For small to medium payers—insurers with under 150,000 members and less than $1 billion in revenue—communication & engagement are major differentiators...

Provider Directories Give Payers a Headache. Is Cloud-Native CCM a Cure?

Are you a healthcare payer grappling with inaccurate provider directories? If you are responsible for generating provider directories on demand and at...

Cloud Native: What does it mean for a CCM Platform?

Cloud Native: What does it mean for a CCM Platform?

Six Lessons on How to Win Customers and Provide an Unforgettable Experience with Customer Communications

Houston, we have a problem

Five Principles to Turn Your CSRs into CX Powerhouses

Picture this scenario. It is Friday night, you’ve had a long week, and you’d like nothing better than to order in from your favorite food...

Reevaluating External Dependencies for Medicare Advantage and Part D Plan Materials

Healthcare payers must reconcile established business practices with continuous legislative and regulatory change, while at the same time transforming...

Digitally Transforming Your Content Lifecycle Using Supply Chain Automation

Modernizing your business is not easy. For healthcare payers, the need to stay on top of changing regulations brings them head to head with inefficient...

New Era Engagement: Elixir Technologies

Recently Elixir Technologies was included in The Silicon Review's list of 10 fastest growing cloud companies. The magazine also included a write-up on...

How the Right Correspondence Solution Can Help You Solve Call Center Churn

Investing time and money in recruiting and training qualified staff is a major commitment for any business. When those employees leave, the costs can...

Adapt and Evolve – 4 Benefits Insurers Gain by Digitally Transforming Their Customer Communications

Adapt and Evolve – 4 Benefits Insurers Gain by Digitally Transforming Their Customer Communications

Celebrating 4 Decades of Innovation

Basit Hamid, CEO and founder of Elixir Technologies was recently honored by being the Recipient of the Brian Platte Lifetime Achievement award at...

CMS Has Got Your Number – What Medicare ID Card Changes Mean for Health Care Payers

Medicare cards are getting a reboot and this means big changes for the healthcare industry. In April 2018, CMS will issue new Medicare ID cards to 150...

CMS plans big changes for provider directories. Are you ready?

In a survey released last January, the Centers of Medicare and Medicaid Services (CMS) revealed that 45% of Medicare Advantage Organizations (MAOs) had...

6 Value Based Care Principles for a Winning Communication Strategy

The forecast for health insurance is a little cloudy these days, with uncertainty over the ACA and the demise of the American Healthcare Act. While...

Transform Member Engagement through Digital Communication

When it comes to providing high quality, affordable health coverage, payers who adopt a multi- channel communication strategy have the edge over those...

Curing the Knowledge Gap: The key to high quality, affordable healthcare

The passage of the Affordable Care Act placed control for selecting health insurance plans squarely in the hands of the consumer. Through health...

Give Your Star Ratings a Boost with Enhanced Customer Communications

High star ratings are gold for healthcare plans in a growing and already crowded marketplace. For consumers, many of whom are shopping for plans...

That’s a Wrap: CY 2017 Year in Review and Predictions for CY 2018

The 2017 enrollment season for Medicare is just around the corner. As payers put the final touches on plan offerings, Elixir is taking stock of changes...

Is The CMS a Unifying Force?

CMS regulated plan materials are a big set of steps in the right direction for online commerce and digital process transformation for healthcare payers.