Elixir Technologies Corporation, a leading provider of Customer Communications Management solutions, announced today that they have been designated a Customers’ Choice vendor in the April 2020 Gartner Peer Insights ‘Voice of the Customer’: Customer Communications Management report.
The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
To access a complimentary copy of the full 2020 Gartner Peer Insights ‘Voice of the Customer’:
Customer Communications Management report, please follow this link
Gartner defines Customer Communications Management as both a strategy and a market fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications.
Tarek Harry, Elixir's Chief Executive Officer, had this to say about Elixir's placement in Gartner's ‘Voice of the Customer’ report. "At Elixir, our vision is to empower the best companies with an unmatched experience to communicate effectively with their customers. We believe our efforts to provide a best in class technology and service experience with our customers are validated by the reviews and high ratings of Elixir Tango on Gartner Peer Insights."
In 2009, Elixir anticipated the technology shift from mainframe to the cloud and began developing Tango as a ground-up, cloud-based customer communications management (CCM) platform. Elixir continues to innovate with design-led and cloud-native functionalities built into the 2019 release of their Elixir Tango platform. Elixir differentiates itself in the CCM space with its focus on empowering the business user to automate key components of the communication lifecycle as well as developing cloud-first, digital business applications accessible across the organization.
Here are some excerpts from customers that contributed to this distinction:
"In our company we seek every day to have simpler and more efficient processes, this undoubtedly allows us to optimize time and resources and make the most of our workforce, that is why we are always in search of platforms that simplify processes and to facilitate the work for our collaborators; That is why the company thought of Tango+ as a solution for the management of workflows in the cloud, the novelty offered by this platform is that it is very easy to use and adapts to the knowledge and needs of each user."
"With Elixir Tango, I can easily communicate with my colleagues. It's a complete cloud-based product and very flexible or user friendly. you don't need to have a proper knowledge of tango+ to operate. it is very useful and you can easily handle your customer's communication."
"Elixir Tango+ is a value-add product that is hosted on cloud i.e. it is a SaaS based product and is used to elevate the way communication of an organization is handled with its customer or clients. it is open to various API and advance analytics tools and quite visualized dashboards that help track communication process of an organization better and effectively. It supports design features like data merging, sorting and manages workflows and creates reports for data schema, business interface modules"
To learn more about the Gartner Customers’ Choice distinction, or to read the reviews written by the users who wrote them, follow this link to the Elixir Tango page on the Gartner Peer Review Insights Portal. Elixir wishes to thank all our customers who submitted reviews. These reviews mold our products and our customer journey, and we look forward to building on the experience that led to this distinction!
To access a complimentary copy of the full 2020 Gartner Peer Insights ‘Voice of the Customer’: Customer Communications Management report, please follow this link
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.