Curing the Knowledge Gap: The key to high quality, affordable healthcare

The passage of the Affordable Care Act placed control for selecting health insurance plans squarely in the hands of the consumer. Through health...

Give Your Star Ratings a Boost with Enhanced Customer Communications

High star ratings are gold for healthcare plans in a growing and already crowded marketplace. For consumers, many of whom are shopping for plans...

That’s a Wrap: CY 2017 Year in Review and Predictions for CY 2018

The 2017 enrollment season for Medicare is just around the corner. As payers put the final touches on plan offerings, Elixir is taking stock of changes...

Is The CMS a Unifying Force?

CMS regulated plan materials are a big set of steps in the right direction for online commerce and digital process transformation for healthcare payers.

Outsourcing ID Cards May Not Be The Right Decision

Losing control over proprietary data was a very real problem for several healthcare plans that outsourced ID cards to the same popular vendor.  Cyber...

A Fine Balance: Leveraging the Power of SaaS in a Secure Cloud Environment

Legacy Customer Communication Management (CCM) software revolutionized customer correspondence during the print-centric decades of the 1980s and 1990s....

Customer Correspondence Management Pain Points and Tango+ Rescue | Infographics

Written by

Digital Signatures: A Virtual Seal of Approval

In 2000, Bill Clinton signed the US Global and National Commerce Act with his digital signature. The president’s gesture signaled his trust in...

Is SaaS an Imperative for Medicare Plan Organizations?

Medicare and Medicare Advantage plan carriers struggle to meet the rigorous compliance demands of CMS-regulated member communications.  SaaS content...

The Uncertain Fate of Health Co-ops: Kentucky Health Co-Op is The Latest to GO

Kentucky Health Cooperative (Kentucky’s consumer operated health co-op) will close its doors by the end of the year, due to the loss of the federal ...

Optimizing Centers for Medicare and Medicaid Services (CMS)-regulated Correspondence

For payers that offer Medicare, Medicaid and hybrid government-sponsored plans, the regulations established by the Centers for Medicare and Medicaid...

Is Customer Communications Management (CCM) the New Data Silo?

Traditional Customer Communications Management (CCM) systems that are highly focused on transactional documents might be the new data silo, and a...